VISITOR EXPERIENCE
BEFORE YOU ARRIVE
A few things to know before entering Greenwood Rising.
TICKETED
TIMED-ENTRY
General admission tickets are sold in timed-entry intervals. Advance purchase is recommended
ARRIVAL
GUIDANCE
Please arrive about 10 minutes before your scheduled entry time and have your ticket ready at check-in.
WHAT TO
EXPECT
Most general admission visits are self-guided, allowing you to move through the experience at your own pace.
DURING YOUR VISIT
Helpful guidance for moving through the experience with care, comfort, and respect.
BEFORE ENTRY
Tickets are available every 30 minutes, with a maximum of 30 guests per entry and final ticket time one hour before closing. Please arrive 10 minutes before your entry time and have your ticket confirmation ready to scan on your mobile device or printed ticket. Most general admission visits are self-guided.
CLOSURES & INCLEMENT WEATHER
Greenwood Rising may close, with or without advance notice, due to inclement weather.
VISITOR CONDUCT & GUIDELINES
Please review our visitor guidelines outlined below before your visit. By purchasing your ticket, you agree to abide by these policies, and Greenwood Rising reserves the right to ask visitors who do not follow these guidelines to leave the history center’s premises.
Food or drink of any kind, including water bottles, may not be taken through the history center. We do not have a suitable space to leave food or drinks. Please consume or dispose of any food and drink before beginning your experience.
Backpacks, large bags, and large purses may not be taken through the history center. For the safety and security of all guests, Greenwood Rising does not provide storage lockers.
Groups of 20 people or more will need to contact the Greenwood Rising team to schedule visits to the Center.
Youth under the age of 14 must be accompanied by an adult.
Service animals are always welcome. Pets and therapy animals are not permitted in our facility or on the grounds.
Greenwood Rising is a weapon-free, drug-free, tobacco-free, and smoke-free campus. Vaping is not permitted.
Complimentary wheelchairs are available upon request at our Admissions Desk on a first-come, first-serve basis. Handicap parking spaces are located to the right of the main entrance and are on a first-come first-serve basis.
Unless otherwise noted, photography for personal use is allowed with hand-held cameras. Tripods and external lights may not be used without prior authorization from the history center’s Executive Director.
Greenwood Rising reserves the right to refuse access or request that a guest leaves at any time during their visit. Greenwood Rising’s staff will not tolerate inappropriate behavior, including, but not limited to, yelling, violence, intimidation, threats, harassment, aggression, swearing, damage, or abuse. Failure to comply with instructions from the Greenwood Rising staff and rude or aggressive behavior will not be tolerated.
TICKET REFUNDS & EXCHANGES
Important information about refunds, exchanges, and ticket support.
TICKET REFUNDS
Tickets are non-refundable. In the event of illness, family emergency, inclement weather, etc. tickets may be exchanged. Subject to availability, you may exchange a ticket for another date and time.
Tickets will remain valid for 12 months from the original reservation date. In the event of a full museum closure, ticket-holders will receive exchange and donation options via email.
RESCHEDULING OR EXCHANGES
Guests can now reschedule their tickets directly through the Roller platform after purchase. To reschedule or modify your reservation:
Open your confirmation email and click the link to access your booking.
Follow the prompts to reschedule or cancel your ticket.
If you need assistance, contact the Greenwood Rising Guest Services team within 24 hours of your reservation.
Please have your order number and the details of your request ready when reaching out.
NEED ASSISTANCE?
The Greenwood Rising team is here to help with ticket questions, exchanges, and visit support.
MUSEUMS ON US
Bank of America cardholders can enjoy free admission to the Greenwood Rising History Center on the first full weekend of each month by presenting their BOA card.
For the past 25 years, Bank of America has offered our cardholders free general admission to more than 225 cultural institutions in cities across the United States during the first full weekend of every month. Museums on Us is available to Bank of America, Merrill, or Bank of America Private Bank (U.S. Trust) credit or debit cardholders.
Patrons must present their BofA card and photo ID at the front desk. Discounts do not apply to online sales. Discount applies to one adult, senior, or military ticket per transaction.