DOCENT
Greenwood Rising in Tulsa, Oklahoma is seeking applicants for part-time hourly roles as Docents.
ABOUT GREENWOOD RISING
A key project of the 1921 Tulsa Race Massacre Centennial Commission was the creation of a world-class history facility to showcase Tulsa’s Historic Greenwood District. The museum-grade exhibition, “Greenwood Rising,” tells the story of the original Black Wall Street and reconnects this iconic African American enclave. The facility is designed by Local Projects, a New York firm who helped design the 911 Museum and curated by author/historian Hannibal B. Johnson.
The overarching theme for Greenwood Rising, “The Human Spirit,” speaks to the dignity of a people who turned trials, tribulations, and tragedy into a triumph.
ABOUT THE POSITION
The Guest Services-Docent is a public-facing position and primary support staff that is integral to Greenwood Rising’s mission and values. Daily responsibilities include guest engagement, exhibit interpretation, guided tours, front desk duties (such as selling tickets, answering phones, taking messages, etc..), merchandise sales, daily opening and closing procedures, and other duties as assigned. This could also include public outreach, event planning and preparation, inventory, and other duties involving the physical plant of the History Center. Such duties will evolve as the needs of the History Center evolve.
Especially in the primary role, the position requires a calm, steady demeanor, and the ability to treat all guests with respect, dignity, and kindness. Docents provide superior support to guests requesting feedback, and general information. Knowledge is the primary function of this position along with a positive, friendly attitude. Visitors will travel from across the country and this position will serve as a cheerleader and tour guide for the history center. Our goal is to provide all guests with world-class, safe service during their visit.
Docents must possess an outgoing and professional personality, have outstanding communication skills (both written and verbal) be able to successfully interact with the public, staff, board members, and volunteers, and represent the Museum’s interests every day.
ESSENTIAL DUTIES
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions)
Monitor and maintain the guest service desk/welcoming area
Conduct tours through the History Center and provide firsthand knowledge of each exhibit
Create content for, assist with the technical needs and setup of and/or conduct virtual tours or distance learnings centered on the content of the History Center, as assigned, or required
Answer guest questions and provide direction for exhibit elements and/or identify team members to further assist visitors with their requests/inquiries
Engage guests in a welcoming and open manner
Interact with volunteers and other departmental staff
Oversee guest interactions and direct them using positive strategies
Utilize individual expertise to make recommendations to enhance content and guest experience
Present scripted information to guests with clear and informative language
Respect and enforce protocols for guest safety, historic artifacts, and Museum at large
Maintain processes for communication between Greenwood Rising team members and guests
Perform and adhere to daily opening and closing exhibit procedures and maintenance
Uphold and operate within policies and procedures on a continuous basis to ensure safety, efficiency, and guest satisfaction
Utilize the Blackbaud Museum POS system to scan visitor pre-purchased tickets, as well as for selling Museum merchandise
Assist the Administrative Coordinator (or designee) with responses to online reviews and online inquiries
Gather helpful feedback from guests through surveying and relay that information to management
Seasonal responsibilities and other duties as assigned
Weekends, holidays, and other non-traditional hours required
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
The ability to clearly and effectively communicate verbally and in writing with large audiences
The ability to work and interact positively with children and families
Ability to think proactively, perform, and adapt in a fast-paced, start-up environment with ongoing refinements to processes and scope of work
Commitment to personal and professional growth and development and the ability to incorporate feedback from a wide range of sources into continuous improvement efforts
Customer service minded; strong desire to work with staff, guests, vendors, and donors providing responsive, respectful service
Able to quickly learn new technology and utilize point-of-sale systems
Able to run Windows Operating Systems
Excellent work ethic, takes pride in their work
Demonstrates consistent attention to detail
Put forth a clean, neat, professional presentation and positive, welcoming demeanor
Able to be reliably present onsite during workdays
Able to work additional hours for special events
Must pass a criminal background check and drug screening
SUPERVISION RECEIVED
Docent reports directly to the Executive Director or other assigned leader, with frequent, daily direction from designee.
SUPERVISION EXERCISED
No supervisory responsibilities.
REQUIRED QUALIFICATIONS
1-2 years of experience in a customer service setting preferred
Experience with a POS system for merchandise sales preferred
Completion of High School Diploma or GED preferred
1 to 2 years of working with children and families in a setting where providing guided instruction was key preferred
WORK ENVIRONMENT AND PHYSICAL DEMANDS
This is an hourly non-exempt position. The work schedule is assigned in accordance with the Museum’s needs. Work takes place primarily in the Museum setting but occasionally will require work at other locations. This position involves frequent talking, sitting, standing walking, bending, stooping, and squatting. Docents must be able to, with or without reasonable accommodation, stand/walk for long periods of at least 1 hour, push and pull open doors, and lift up to 25 lbs.
AFFIRMATIVE ACTION / EEO STATEMENT
It is the policy of Greenwood Rising to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.